Customer Service Administrator

7 hours ago


West Region, Singapore Private Advertiser Full time

Responsibilities

  • Enquiry Handling: Log customer enquiries and service requests in ERP/CRM under supervision.
  • Job Order Support: Generate basic job orders and assist in preparing daily schedules.
  • Documentation Support: Collect and file service reports, photos, and completion documents.
  • Customer Contact: Follow up on sign-offs or clarifications with guidance.
  • Data Maintenance: Update customer contact logs, records, and support tickets.
  • Admin Assistance: Support filing, scanning, and handover pack preparation for projects.

Qualifications & Requirements

Qualifications & Requirements

  • Education: Higher NITEC/Diploma in Business Administration, Customer Service, or related field.
  • Experience: 0–2 years of customer service, call centre, or admin experience; fresh graduates welcome.
  • Technical Skills:

  • Basic knowledge of customer service processes.

  • Familiarity with ERP/CRM systems (training will be provided).
  • Proficiency in Microsoft Office (Word, Excel, Outlook).


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