Customer Service Executivex2
3 days ago
- Globally Recognized Company
- Competitive Rewards and Benefits
- Career Growth and Development Pathways
Requirements:
Customer Service Executive- Respond promptly and professionally to customer inquiries, service requests, and complaints.
- Handle and follow up on customer feedback or complaints to ensure resolution.
- Serve as the first point of contact via phone, email, and in-person.
- Record and track customer enquiries for follow-up by the Business Development team.
- Monitor collection schedules and purchase orders.
- Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.
- Maintain filing systems and update waste information in NAV software.
- Update customer database and coordinate with internal departments to ensure timely service delivery.
- Assist the Customer Service Manager in improving customer satisfaction and process efficiency.
- Lead, coach, and mentor the customer service team to ensure high service standards.
- Oversee daily operations, inquiries, complaints, and escalation handling.
- Ensure efficiency in proposal generation, eSEF preparation, and invoicing.
- Manage key client accounts, including contract compliance and service reviews.
- Drive continuous improvement through analysis of feedback, KPIs, and service trends.
- Collaborate with Business Development and Operations to ensure smooth service delivery.
- Lead digital transformation initiatives and maintain accurate records and reporting.
- Prepare performance reports and implement SOPs, training, and service standards.
Responsibilities:
- Diploma or higher qualification in Business Administration, Logistics, or a related discipline
- At least 2 years of relevant experience in customer service, operations coordination, or administrative support
- Strong organizational, analytical, and problem-solving abilities
- Excellent interpersonal and communication skills with a professional and customer-oriented attitude
- Proficient in MS Office applications and comfortable working in a fast-paced environment
How to Apply:
Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button
*We regret only shortlisted candidates will be notified.*
Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Cheah Man Cheng
Registration Number: R
EA License No: 22C1107
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