Customer Service Executive

5 hours ago

Jurong West, Singapore MMC Success Pte. Ltd. Full time $40,000 - $80,000 per year
  • Globally Recognized Company
  • Competitive Rewards and Benefits
  • Career Growth and Development Pathways

Requirements:

  • Respond promptly and professionally to customer inquiries, service requests, and complaints
  • Address customer feedback and ensure timely follow-up until issues are resolved
  • Act as the primary point of contact for customers via phone, email, and in-person communication
  • Record all incoming enquiries accurately, including caller details (name, company, position, contact information) for follow-up by the Business Development team
  • Oversee and coordinate collection schedules, purchase orders, and related operational activities
  • Prepare and manage administrative tasks such as customer billing, issuing service engagement forms (SEF/eSEF), compliance documentation, and monthly customer reports
  • Support the Customer Service Manager in driving customer satisfaction by collecting feedback and suggesting process enhancements
  • Maintain and update the customer and prospect database to ensure accuracy and completeness
  • Liaise closely with internal teams (Operations, Logistics, Billing, and Site Operations) to ensure timely and accurate waste collection and service fulfillment

Responsibilities:

  • Diploma or higher qualification in Business Administration, Logistics, or a related discipline
  • At least 2 years of relevant experience in customer service, operations coordination, or administrative support
  • Strong organizational, analytical, and problem-solving abilities
  • Excellent interpersonal and communication skills with a professional and customer-oriented attitude
  • Proficient in MS Office applications and comfortable working in a fast-paced environment

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R

EA License No: 22C1107

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