Customer Service Executive

2 days ago

Jurong West, Singapore MMC Success Pte. Ltd. Full time $40,000 - $60,000 per year
  • Globally Recognized Company
  • Competitive Rewards and Benefits
  • Career Growth and Development Pathways

Requirements:

  • Respond promptly and professionally to customer inquiries, service requests, and complaints
  • Handle customer feedback or complaints and follow up to ensure resolution
  • Serve as the first point of contact for customers via phone, email, and in-person interactions
  • To receive all enquiries, take note of the caller's particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team
  • Monitor and manage collection schedules and purchase order
  • Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer
  • Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements
  • To update customer database in respect of customers and potential customers
  • Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request

Responsibilities:

  • Diploma or higher qualification in a relevant field
  • Minimum 2 years of relevant working experience preferred
  • Strong adaptability, analytical, and problem-solving skills
  • Excellent communication skills with a pleasant and professional demeanor

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R

EA License No: 22C1107

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