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Customer Service Executive

2 weeks ago

Jurong Town, Singapore ST Recruitment Centre Full time
Senior Customer Service Administrator

Assist the Senior Manager in implementing customer service administration tasks and duties.

Duties:
  • Attend to customer enquiries, feedback, and complaints. Analyze requests/complaints, channel them to relevant staff for follow-up action, and ensure all cases are attended to promptly.
  • Monitor and prepare reports on customer surveys and service programs in ERP/CRM systems.
  • Organize company functions and community activities as assigned by superiors.
  • Prepare, explain, negotiate, and manage security technologies services agreement contracts, including rates reduction, termination notice, and dismantling.
  • Manage tenants of multi-tenanted buildings, including incoming and outgoing tenants, and promote our services to them.
  • Support digital marketing services, promoting our website and platform to existing subscribers and business associates.
  • Follow up on customers', subscribers', and tenants' attendance from our website.
Key Responsibilities:
  • Customer Support and Relations: Receive and attend to customer inquiries, feedback, and complaints in a timely manner.
  • Reporting and Monitoring: Prepare and monitor reports on customer surveys, service programs, and other key performance indicators.
  • Contract Management: Negotiate, explain, and manage security technologies services agreement contracts with customers.
  • Tenant Management: Manage tenants of multi-tenanted buildings, including promotions and relations.
  • Digital Marketing: Support digital marketing services to promote our website and platform to existing subscribers and business associates.
Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to analyze and resolve customer complaints and issues.
  • Proficiency in ERP/CRM systems and digital marketing tools.
  • Strong organizational and time management skills.

This role is ideal for individuals who possess excellent communication and interpersonal skills, are able to analyze and resolve customer complaints and issues, and have proficiency in ERP/CRM systems and digital marketing tools.