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Customer Service Executive

2 weeks ago


Jurong, Singapore ST Recruitment Centre Full time

**Requirement**:
To assist the Senior Manager in the implementation of Customer Service ADMIN Tasks and Duties: Tenants & Subscribers Support**
**Jobs Description**:
1. Receive and attend to Customer’s Enquiry, Feedback and Complaints. - Analyze the Requests / Complaints, Channel to Relevant Staffs for Follow-up Action, and ensure all CASES are Attended to Promptly.
2. Monitoring and Prepare Reports on Customer Survey, and Customer Service Programs in the ERP / CRM Systems.
3. Organization of Company’s Functions and Community Activities as Assigned By Superiors
4. Preparation, Explanation, Negotiation of Our Company’s Security Technologies Services Agreement Contracts, Rates Reduction, Termination Notice, including Dismantling, Compensation.
5. Managing Tenants of Multi-Tenanted Buildings including incoming and outgoing Tenants, Promotion of Our Service to the Tenants.
6. Digital Marketing Service Support Company's Web-site, Platform to Existing Subscribers and Business Associates.
7. Follow Up Customers’, Subscribers’ & Tenants Attendance from Web-Site. - ADMIN WORK
**Others**:
Company located in the Jurong areas.
No quota for work permits.
Tel
Remarks
Job category 1
Admin/ HR
Job category 2
Job category 3
Job Nature
Permanent