Customer Service Executive

1 week ago


Jurong, Singapore ST Recruitment Centre Full time

CUSTOMER SERVICE EXECUTIVE - FULL TIME / JURONG HQ
To assist the Senior Manager in the implementation of Customer Service ADMIN Tasks and Duties: Tenants & Subscribers Support**
Receive and attend to Customer’s Enquiry, Feedback and Complaints. - Analyze the Requests / Complaints, Channel to Relevant Staffs for follow-up Action, and ensure all CASES are Attended to Promptly.
Monitoring and Prepare Reports on Customer Survey, and Customer Service Programs in the ERP / CRM Systems.
Organization of Company’s Functions and Community Activities as Assigned By Superiors
Preparation, Explanation, Negotiation of Our Company’s Security Technologies Services Agreement Contracts, Rates Reduction, Termination Notice, including Dismantling, Compensation.
Managing Tenants of Multi-Tenanted Buildings including incoming and outgoing Tenants, Promotion of Our Service to the Tenants.
Digital Marketing Service Support Company's Web-site, Platform to Existing Subscribers and Business Associates.
Follow Up Customers’, Subscribers’ & Tenants Attendance from Web-Site. - ADMIN WORK
Additional Information
AWS + VB + CPF + PERM Staff Benefits
Working Hrs - Mon - Fri, 8.30am - 5.30pm
Good Communication and Telephone Technique
Good Interpersonal, Writing, Analytical & Negotiation Skills.
Tel
Remarks
Job category 1
Counter/ Showroom/ Exhibition Sales/ Retail
Job category 2
Customer Service/ Call Centres Telemarketing
Job category 3
Job Nature
Permanent



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