Membership Relations, Sales Professional
2 days ago
We are seeking a highly skilled and experienced Membership Relations, Sales Professional to join the Chinese Swimming Club team.
Company OverviewThe Chinese Swimming Club is a prestigious organization dedicated to promoting swimming excellence and community engagement. As a key member of our team, you will be responsible for fostering strong relationships with members, driving sales growth, and delivering exceptional customer service.
Estimated Salary:$60,000 - $80,000 per annum, depending on experience.
Job Description:- Process membership applications, renewals, resignations, terminations, and other membership-related transactions efficiently.
- Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
- Provide excellent customer service to members by addressing inquiries, resolving issues, conducting club tours, and assisting with membership-related matters.
- Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
- Generate leads, follow up on inquiries, and deliver product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
- Generate regular reports on membership trends, statistics, and performance metrics.
- Update and maintain the membership management system to ensure data accuracy and efficiency.
- Ensure compliance with all relevant regulations and security protocols related to member data.
- Candidates who hold a Diploma/GCE 'A' levels are preferred.
- Excellent customer service skills with good interpersonal skills.
- Proficiency in oral and written English; another language is a plus (to liaise with English and Mandarin-speaking associates).
- A collaborative team player with strong communication, customer service, and interpersonal skills.
- Prior sales and marketing experience is a plus.
- Positive and proactive attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
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