Membership Relations Manager

1 day ago

Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time
Roles & Responsibilities

ROLE OVERVIEW

The Role: Membership & Under 30 Manager,

You will report to the Head of Membership and will lead membership sales, acquisition operations and engagement in a fun and high-performing environment. This role will give you the opportunity to build relationships with the industry leaders and rising stars who make up our membership base. As the Head of Under 30, you will be leading the charge to acquire, engage and retain Under 30 members with activations, promotions and perks.


KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

What you will do:

This is a membership sales and community engagement position, based out of Mandala Club premises in Singapore. You will be responsible for new member acquisition through guiding all general leads through the entire sales cycle, from the creation of creative and innovative membership sales and marketing plans, prospecting, through to member onboarding to CRM throughout the member lifecycle. Use of membership and sales data to identify trends and lead generation opportunities is critical.

● Sales Operations Management

○ Ensure Membership Acquisition Team KPIs are fulfilled:

■ Sales leads data research & outreach is completed on a daily basis

■ Tours are hitting volume targets

■ Prospective member tours are convert to new membership sales

■ Customer Acquisition Cost is within budget (ENT)

■ Pipeline targets are hit monthly

■ Sales lead platform is updated on a weekly basis

○ End-to-end management of all pipeline related sales initiatives

○ Proactively identify new sales opportunities on- and off-site

○ Create and execute new membership sales and marketing plans, and new initiatives

○ Work closely with other departments team to streamline member and prospective member communication

○ Report on sales trends, challenges, acquisition data insights and evolving member needs and align it with marketing and sales strategy

○ Ensure prospective member profile notes are populated daily and are accessible by anyone else with member feedback touchpoint

○ Work closely with marketing on relevant automation and membership marketing collateral development

● Member Integration & Onboarding Management

○ Ensure new member onboarding process is streamlined and relevant data is recorded in CRM platform

○ Ensure new members are invited to networking events and well-integrated into the Mandala Club team and community

○ Manage all U30 new member on-boarding, new member induction processes, and provide the very best start to their membership and club experience.

● Under 30 Acquisition, Engagement & Retention

○ Develop, implement & oversee a recurring calendar of events, experiences, perks and activities for U30 prospective & current members

○ Manage the Mandala Club U30 committee.

○ Work closely with other departments on U30 events ideation & execution, creating marketing collaterals, post-event feedback evaluation, etc.

○ Partner with all departments and colleagues across the club to ensure that the member experience remains world class.

○ Foster membership engagement through experiences, events and get-togethers, bringing both members and the community together, increasing their connection with the membership.

○ Ensure that membership engagement plans focus on each day of the week, including quieter times in the club, such as weekends, mornings, or evenings.

○ Oversee U30 lead generation:

■ advertising

■ acquisition events both on and off-site

■ referral campaigns

■ funnel optimisation

○ Act as the face of the club to members, especially U30 members, responding positively to all enquiries and needs of our members, ensuring timely resolutions to issues that they may arise.

○ Being present on the club floor as much as possible.

○ Form and execute creative plans to support member retention.

● The need for flexibility

○ An essential part of this role is to be flexible with the needs of the membership, club and business, and to be willing to work outside ‘office hours’. The Mandala club operates across multiple sites, at night, on weekends and holidays; as does our dedication to the membership experience. Your rota may reflect this, and is mandatory when required.


Tell employers what skills you have

Management Skills
energetic
Microsoft Excel
Organisational Skills
Interpersonal Skills
Marketing
Customer Acquisition
Sales Operations
Customer Service
respect for confidential information

  • Membership Relations Director

    2 days ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    At MEMBERS ONLY HOSPITALITY PTE. LTD., we are seeking an experienced Membership Relations Manager to join our team.About the RoleWe offer a competitive salary of SGD 80,000 - 120,000 per annum, depending on experience.This is a unique opportunity to lead membership sales, acquisition operations, and engagement in a fun and high-performing environment. You...

  • Membership Relations, Sales Professional

    5 hours ago

    Singapore Chinese Swimming Club Full time

    We are seeking a highly skilled Membership Relations and Sales professional to join the Chinese Swimming Club team.Job Description:The successful candidate will be responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. They will possess a strong understanding of club rules,...

  • Membership Relations and Sales Associate

    7 days ago

    Singapore Chinese Swimming Club Full time

    About the RoleWe are seeking a highly skilled Membership Relations and Sales Associate to join our team at the Chinese Swimming Club.This is a full-time position, with a salary of $45,000 - $60,000 per annum, depending on experience.Job DescriptionThe successful candidate will be responsible for processing membership applications, providing exceptional...

  • Membership Relations, Sales Professional

    2 days ago

    Singapore Chinese Swimming Club Full time

    Job DescriptionWe are seeking a highly skilled and experienced Membership Relations, Sales Professional to join the Chinese Swimming Club team.Company OverviewThe Chinese Swimming Club is a prestigious organization dedicated to promoting swimming excellence and community engagement. As a key member of our team, you will be responsible for fostering strong...

  • Membership relations, sales

    4 weeks ago

    Singapore Chinese Swimming Club Full time

    Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs. What you will be doing Membership Processing: Efficiently process new membership...

  • Membership relations, sales

    1 week ago

    Singapore Chinese Swimming Club Full time

    Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs. What you will be doing Membership Processing: Efficiently process new membership...

  • Membership Relations, Sales

    7 days ago

    Singapore Chinese Swimming Club Full time

    Roles & ResponsibilitiesResponsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.What you will be doing Membership Processing: Efficiently...

  • Membership Development Manager

    23 hours ago

    Singapore EC MANPOWER PTE. LTD. Full time

    Job Description:We are seeking a highly motivated and results-driven Membership Development Manager to join our team at EC Manpower Pte. Ltd.About the Role:This is an exciting opportunity for a professional to drive our membership plans, cultivate partnerships, and implement engagement initiatives to enhance the value proposition for our members.The...

  • Membership Engagement Manager

    7 days ago

    Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

    Job Title: Membership Engagement ManagerEstimated Salary: SGD 60,000 - 80,000 per annumAbout Defence Collective Singapore LTD.Defence Collective Singapore LTD. is a leading company in the defence industry, with a focus on fostering community engagement and advocacy through membership.About the RoleThe Membership Engagement Manager will oversee Defence...

  • Senior Membership Manager

    5 days ago

    Singapore EC MANPOWER PTE. LTD. Full time

    EC MANPOWER PTE. LTD.About the RoleWe are seeking an experienced Assistant Manager to join our dynamic Membership & Certification Department. The successful candidate will be responsible for driving our membership plans, cultivating partnerships, and implementing engagement initiatives to enhance the value proposition for our members.Key...

  • MANAGER/EXECUTIVE Membership

    7 days ago

    Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

    Roles & ResponsibilitiesThe Membership Manager / Executive is responsible for overseeing Defence Collective Singapore’s (DCS) membership. As a key member in the Membership team, this role is crucial in fostering community engagement and advocacy through membership.Defence Collective Singapore (DCS) is the parent company of Singapore Discovery Centre,...

  • Membership Administrator

    7 days ago

    Singapore CHANGI GOLF CLUB Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Membership Administrator to join our team at CHANGI GOLF CLUB.About the RoleThis is a fantastic opportunity for an administrative professional to work in a dynamic environment, providing exceptional service to our members. The successful candidate will be responsible for managing membership...

  • Membership officer

    2 weeks ago

    Singapore EXKLUSIV RESORTS PTE. LTD. Full time

    A Membership Officer is responsible for managing and growing the membership base of an organization. This role involves a mix of administrative, marketing, and customer service tasks aimed at engaging new members, retaining existing ones, and ensuring a positive membership experience. Key Responsibilities: Develop and implement strategies to attract new...

  • Membership Relations Assistant

    1 month ago

    Singapore SERANGOON GARDENS COUNTRY CLUB Full time

    Roles & ResponsibilitiesResponsibilities: Create a warm and welcoming atmosphere while building strong relationships with members and guests. Efficiently manage member inquiries, requests, and bookings with professionalism. Ensure seamless operations at the reception counter, upholding a high standard of service. Provide accurate and timely information...

  • Membership Department Operations Manager

    3 days ago

    Singapore EC MANPOWER PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Membership Department Operations Manager to join our team at EC MANPOWER PTE. LTD. This is a challenging and rewarding role that requires a strong passion for delivering exceptional customer service, building relationships, and driving business growth.About the RoleThe successful candidate will be responsible for...

  • Executive Leader, Membership

    5 days ago

    Singapore SINGAPORE NATIONAL EMPLOYERS FEDERATION Full time

    At the Singapore National Employers Federation (SNEF), we are seeking an accomplished Executive Leader to spearhead our Membership & Corporate Relations department.The ideal candidate will possess 5 years of relevant experience and a Bachelor's Degree in Marketing / Business or related fields. Your expertise will drive recruitment and retention efforts for...

  • Membership & Certification Department Manager

    7 days ago

    Singapore EC MANPOWER PTE. LTD. Full time

    Job SummaryWe are seeking an experienced and results-driven Membership & Certification Department Manager to join our team at EC MANPOWER PTE. LTD. The successful candidate will play a key role in driving our membership plans, cultivating partnerships, and implementing engagement initiatives to enhance the value proposition for our members.About UsEC...

  • Membership Relations Coordinator

    5 days ago

    Singapore SERANGOON GARDENS COUNTRY CLUB Full time

    About SERANGOON GARDENS COUNTRY CLUBSERANGOON GARDENS COUNTRY CLUB is a premier club offering exceptional services to its members. We are committed to delivering unparalleled experiences through our high standards of service and facilities.Salary Range: SGD 35,000 - SGD 45,000 per annumJob DescriptionWe are seeking an experienced Membership Relations...

  • Head of Membership

    3 days ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time $6,500 - $8,000

    At Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of Membership will lead a dedicated team,...

  • Membership Operations Director

    23 hours ago

    Singapore Singapore Business Federation Full time

    Singapore Business FederationWe are seeking a seasoned professional to take on the role of Senior Manager, Membership Operations. The ideal candidate will bring a wealth of experience in membership operations and services, with a strong background in operational leadership, process improvement, and event management.The role will involve providing oversight...