Membership relations, sales

1 week ago


Singapore Chinese Swimming Club Full time

Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs. What you will be doing Membership Processing: Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions Data Management: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status. Member Support: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters. Membership Communications: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications. Sales and Marketing: Generating leads, following up on inquiries, and delivering product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs). Report Generation: Generate regular reports on membership trends, statistics, and performance metrics. System Maintenance: Update and maintain the membership management system to ensure data accuracy and efficiency. Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to member data. What we are looking for Candidates who hold a Diploma/ GCE “A” levels is preferred. Excellence customer service with good interpersonal skills Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates) A collaborative team player with strong communication, customer service, and interpersonal skills Prior Sales and marketing experience is a plus. Positive and proactive attitude Proficiency in Microsoft Office Suite (Word, Excel, Power Point). All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr



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