Membership Relations, Sales
1 week ago
Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.
What you will be doing
- Membership Processing: Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions
- Data Management: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
- Member Support: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
- Membership Communications: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
- Sales and Marketing: Generating leads, following up on inquiries, and delivering product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
- Report Generation: Generate regular reports on membership trends, statistics, and performance metrics.
- System Maintenance: Update and maintain the membership management system to ensure data accuracy and efficiency.
- Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to member data.
What we are looking for
- Candidates who hold a Diploma/ GCE “A” levels is preferred.
- Excellence customer service with good interpersonal skills
- Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
- A collaborative team player with strong communication, customer service, and interpersonal skills
- Prior Sales and marketing experience is a plus.
- Positive and proactive attitude
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Market Research
Microsoft Office
Written English
Social Media
Marketing Strategy
Data Management
Exceptional Customer Service
Content Marketing
PowerPoint
Compliance
Digital Marketing
Excel
Statistics
Team Player
Customer Service
Google Analytics
Brochures
Brand Awareness
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