Membership Relations, Sales Professional

3 hours ago


Singapore Chinese Swimming Club Full time

We are seeking a highly skilled Membership Relations and Sales professional to join the Chinese Swimming Club team.

Job Description:

The successful candidate will be responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. They will possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.

  • Key Responsibilities:
  • Membership Processing: Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions
  • Data Management: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
  • Member Support: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
  • Membership Communications: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
  • Sales and Marketing: Generate leads, follow up on inquiries, and deliver product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
  • Report Generation: Generate regular reports on membership trends, statistics, and performance metrics.
  • System Maintenance: Update and maintain the membership management system to ensure data accuracy and efficiency.
About You:

We are looking for candidates who hold a Diploma/GCE "A" levels is preferred.

  • Candidates should possess excellence customer service skills with good interpersonal skills
  • Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
  • A collaborative team player with strong communication, customer service, and interpersonal skills
  • Prior Sales and marketing experience is a plus.
  • Positive and proactive attitude
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits:

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

Tell Employers What Skills You Have:

Please list your relevant skills below:

  • Market Research
  • Microsoft Office
  • Written English
  • Social Media
  • Marketing Strategy
  • Data Management
  • Exceptional Customer Service
  • Content Marketing
  • PowerPoint
  • Compliance
  • Digital Marketing
  • Excel
  • Statistics
  • Team Player
  • Customer Service
  • Facebook
  • Google Analytics
  • Brochures
  • Brand Awareness


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