Membership Relations, Sales Professional
3 hours ago
We are seeking a highly skilled Membership Relations and Sales professional to join the Chinese Swimming Club team.
Job Description:The successful candidate will be responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. They will possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.
- Key Responsibilities:
- Membership Processing: Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions
- Data Management: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
- Member Support: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
- Membership Communications: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
- Sales and Marketing: Generate leads, follow up on inquiries, and deliver product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
- Report Generation: Generate regular reports on membership trends, statistics, and performance metrics.
- System Maintenance: Update and maintain the membership management system to ensure data accuracy and efficiency.
We are looking for candidates who hold a Diploma/GCE "A" levels is preferred.
- Candidates should possess excellence customer service skills with good interpersonal skills
- Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
- A collaborative team player with strong communication, customer service, and interpersonal skills
- Prior Sales and marketing experience is a plus.
- Positive and proactive attitude
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
Tell Employers What Skills You Have:Please list your relevant skills below:
- Market Research
- Microsoft Office
- Written English
- Social Media
- Marketing Strategy
- Data Management
- Exceptional Customer Service
- Content Marketing
- PowerPoint
- Compliance
- Digital Marketing
- Excel
- Statistics
- Team Player
- Customer Service
- Google Analytics
- Brochures
- Brand Awareness
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