Membership Relations and Sales Associate
7 days ago
We are seeking a highly skilled Membership Relations and Sales Associate to join our team at the Chinese Swimming Club.
This is a full-time position, with a salary of $45,000 - $60,000 per annum, depending on experience.
Job DescriptionThe successful candidate will be responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. You will possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.
Duties and Responsibilities:- Process new membership applications, renewals, resignations, terminations, and other membership-related transactions efficiently.
- Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
- Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
- Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
- Generate leads, follow up on inquiries, and deliver product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
- Generate regular reports on membership trends, statistics, and performance metrics.
- Update and maintain the membership management system to ensure data accuracy and efficiency.
- Ensure compliance with all relevant regulations and security protocols related to member data.
To succeed in this role, you will need:
- A Diploma or GCE 'A' levels preferred.
- Excellent customer service skills with good interpersonal skills.
- Proficiency in oral and written English, with another language being a plus (to liaise with English and Mandarin-speaking associates).
- A collaborative team player with strong communication, customer service, and interpersonal skills.
- Prior sales and marketing experience is a plus.
- A positive and proactive attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
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