Membership Department Operations Manager
3 days ago
We are seeking an experienced Membership Department Operations Manager to join our team at EC MANPOWER PTE. LTD. This is a challenging and rewarding role that requires a strong passion for delivering exceptional customer service, building relationships, and driving business growth.
About the RoleThe successful candidate will be responsible for managing the intake and processing of new membership applications, including eligibility and take responsibility for the entire process. You will also manage member relations as the primary point of contact for individuals and organisations, coordinate membership renewal processes and reminders, and manage the membership database, ensuring accuracy and timely updates.
Key Responsibilities:- Manage the intake and processing of new membership applications, including eligibility and take responsibility for the entire process.
- Manage member relations as the primary point of contact for individuals and organisations.
- Coordinate membership renewal processes and reminders.
- Manage the membership database, ensuring accuracy and timely updates.
- Promote certifications to members and assist in the application process.
- Promote corporate membership to new and existing organisations.
- Assist in the development of new products/services to drive the membership department.
- Coordinate logistics, invitations, and communications for events related to membership and partnerships.
- Work closely with the marketing team to create promotional materials targeting both existing and prospective members.
- A diploma or degree in business, marketing, or events management and/or with at least 3 years of working experience. Prior experience in an engagement role, events management, or a professional membership body would be an added advantage.
- Experience in developing and managing outreach programmes aligned with the organisation's established goals.
- Proven experience in membership management, partnership development, or related roles, with a focus on launching and implementing new corporate membership programme.
- A proven track record of successful project management and event coordination.
- Adept at defining problems, collecting relevant data, and drawing valid conclusions while delivering excellent customer service skills.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Meticulous and detail-oriented.
- Able to work well independently as well as in a team and meet deadlines.
- Strong time management skills and the ability to efficiently handle concurrent tasks.
$60,000 - $80,000 per annum, depending on experience.
This salary range has been estimated based on industry standards and market rates for similar positions in Singapore.
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