Help Desk Specialist with Administrative Support

5 days ago

Singapore beBeeCustomerService Full time $4,000 - $6,000
Job Overview

The Help Desk Specialist with Administrative Support is a key role that involves providing top-notch customer service and administrative support to ensure seamless operations.

Key Responsibilities:
  • Respond to customer calls, emails, and inquiries in a timely and professional manner.
  • Assist customers with order placements, delivery schedules, and product/service information.
  • Address and resolve customer complaints or issues effectively.

Administrative Support Duties:
  • Perform general office duties, including filing, data entry, document preparation, and photocopying.
  • Maintain and update customer records and databases accurately.
  • Assist in preparing reports, quotations, invoices, and delivery orders.
  • Coordinate with internal departments to ensure smooth operations.
  • Perform ad-hoc duties assigned by Manager.

Requirements:
  • Strong customer service skills and experience.
  • Proficiency in Microsoft Office, particularly Excel and Word.
  • Analytical skills and ability to work with databases.
  • Adaptability and teamwork.

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