Help Desk Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $3,000 - $4,500

Job Title: Help Desk Specialist

Are you a problem-solver with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? We are seeking a highly skilled Help Desk Specialist to join our team.

About the Role

As a Help Desk Specialist, you will be responsible for responding to customer inquiries via phone and email in a timely and professional manner. You will work closely with internal teams to resolve issues efficiently and achieve first-call resolution. You will also maintain accurate records of customer interactions and document all follow-up actions in our CRM system.

Key Responsibilities

  • Respond to customer inquiries via phone and email, achieving first-call resolution through efficient issue resolution.
  • Work closely with internal teams to resolve complex technical issues.
  • Maintain accurate records of customer interactions, including documentation of follow-up actions.
  • Develop solutions to recurring issues or trends and escalate them to the Team Lead for analysis and process improvement.

Requirements

  • Minimum GCE N/O Level or equivalent qualification.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Familiarity with CRM systems and ticketing software.

About Us

By joining our team as a Help Desk Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer competitive remuneration and opportunities for career advancement. Our team is passionate about delivering exceptional customer service, and we are looking for someone who shares this passion. If you are a motivated individual with a strong work ethic, we encourage you to apply.

Benefits

Competitive salary and benefits package. Opportunities for career advancement and professional growth. A dynamic and supportive work environment.

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