Help Desk Specialist

1 week ago

Singapore beBeeIT Full time $60,000 - $80,000

Job Title: Help Desk Specialist

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  • We are seeking a skilled Help Desk Specialist to join our team in Singapore. As the primary point of contact for all IT-related inquiries, you will be responsible for providing timely and effective support to employees.
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About the Role:

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This is an exciting opportunity for someone who enjoys working with technology and has excellent communication skills. You will be part of a highly motivated team that is dedicated to delivering exceptional service to our internal stakeholders.

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Responsibilities:

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  • Provide first- and second-level technical support to employees via phone, email, or on-site visits.
  • Resolve hardware and software issues in a timely manner, minimizing downtime and ensuring business continuity.
  • Collaborate with the Asia IT team to identify and implement solutions to enhance the overall IT experience for employees.
  • Stay up-to-date with system information, changes, and updates to provide accurate and informed support.
  • Support multiple platforms, including desktops, laptops, mobile devices, and virtual Windows servers.
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Requirements:

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  • A diploma in IT or Computer studies field.
  • At least 2 years of experience as a Support Analyst or related field, preferably in Windows Systems Administration.
  • Good experience in supporting production applications hosted on Amazon Web Services or Azure.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
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What We Offer:

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  • A competitive salary and company bonus scheme.
  • A modern office environment designed to foster productivity and teamwork.
  • Excellent location at Raffles Place in central Singapore – close to public transport and amenities.
  • Hybrid working model.
  • Comprehensive benefits package including medical, dental, and hospitalization cover.
  • 20 vacation days your first year, up to a maximum of 25 days.
  • Extensive internal and external training.
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Working Hours:

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  • Monday through Friday, 11:00 a.m. to 8:00 p.m.
  • Earlier or later hours, or weekend hours, may be expected on occasion.

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