Help Desk Specialist

2 weeks ago

Singapore beBeeTechnical Full time $4,500 - $6,000

Job Overview:

We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to end-users.

Key Responsibilities:
  • Receive, prioritize, document, and actively resolve end-user help requests
  • Escalate incidents when necessary to maintain customer satisfaction and SLA expectations
  • Perform imaging and re-imaging of devices
  • Conduct asset inventories and perform technical escalation to 3rd party vendors or resolver groups
  • Update incident records and create work instructions as needed
  • Document standards and procedures
Required Skills and Qualifications:
  • Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
  • Excellent communication and problem-solving skills
Benefits:

This role offers the opportunity to work with a dynamic team and gain valuable experience in technical support.

What We Offer:
  • A collaborative and supportive work environment
  • Ongoing training and development opportunities

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