
Help Desk Specialist
13 hours ago
Job Overview:
We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to end-users.
Key Responsibilities:
- Receive, prioritize, document, and actively resolve end-user help requests
- Escalate incidents when necessary to maintain customer satisfaction and SLA expectations
- Perform imaging and re-imaging of devices
- Conduct asset inventories and perform technical escalation to 3rd party vendors or resolver groups
- Update incident records and create work instructions as needed
- Document standards and procedures
Required Skills and Qualifications:
- Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Excellent communication and problem-solving skills
Benefits:
This role offers the opportunity to work with a dynamic team and gain valuable experience in technical support.
What We Offer:
- A collaborative and supportive work environment
- Ongoing training and development opportunities
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