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Help Desk Specialist

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Singapore beBeeHelpDesk Full time $80,000 - $120,000
Job Title: Help Desk Specialist

A leading public sector agency is seeking a skilled Help Desk Specialist to provide top-notch technical support.

Key Responsibilities:
  • Technical Support & Troubleshooting: Offer advanced troubleshooting and technical assistance across various systems and applications.
  • Ticket Response & Escalation: Monitor and respond to user concerns via the ticketing system, escalating complex issues to relevant technical teams as needed.
  • System Checks & Health Monitoring: Conduct regular system checks and support health monitoring to ensure optimal performance.
  • Documentation & Knowledge Base: Maintain accurate records of common issues and update the technical knowledge base accordingly.
Required Skills & Qualifications:
  • Educational Background: Possess a Diploma/Degree in Computer Science or related field.
  • IT Expertise: Strong IT troubleshooting, analytical thinking, and basic networking knowledge.
  • Software Proficiency: Proficient in Microsoft Office Suite, with added value from data analytics exposure.
  • Communication & Teamwork: Excellent communication, problem-solving, and collaborative team skills in dynamic environments.
  • Financial Literacy: Basic financial literacy, including understanding of budgeting and accounting concepts.
Why this Role?

This position offers an excellent opportunity to work in a dynamic public sector environment, utilizing your technical expertise to drive positive outcomes.