Help Desk Specialist

7 days ago

Singapore beBeeCustomerService Full time $40,000 - $60,000

Job Description

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  • As a Help Desk Specialist, you will be responsible for delivering exceptional customer service and support.
  • You will respond to customer inquiries via phone or email and provide follow-up on their concerns.
  • Process customer requests promptly and accurately, including managing Purchase orders.
  • Support clients with AOG requirements and handle complaints in a professional manner.
  • Perform other duties as assigned, such as maintaining records of customer interactions.

Required Skills and Qualifications

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  • You must have experience in customer service activities.
  • Familiarity with ERPs and Microsoft Office suite is essential.
  • Strong verbal, written communication, and presentation skills are required, with a focus on quality and customer service.
  • Maintain excellent customer service skills and deal tactfully with customers.

Benefits

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  • You will have the opportunity to work in a dynamic environment with a team-oriented culture.
  • You will receive training and development opportunities to enhance your skills and knowledge.
  • You will be part of a company that values customer satisfaction and loyalty.

Others

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  • This role requires a high level of organization and attention to detail.
  • You will need to be able to multitask and prioritize tasks effectively.
  • You will be working in a fast-paced environment, so flexibility and adaptability are essential.

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