Help Desk Director

2 days ago

Singapore beBeeLeadership Full time

**Job Title:** Help Desk Director

We are seeking a highly skilled and experienced leader to manage our help desk team. As a Help Desk Director, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring that all support queries are handled efficiently.

  • Manage the day-to-day operations of the help desk, including supervising staff and overseeing the resolution of technical issues.
  • Develop and implement strategies to improve customer satisfaction and increase efficiency in the help desk process.
  • Collaborate with cross-functional teams to identify and resolve technical issues, and to develop new processes and procedures.
  • Provide coaching and training to help desk staff to ensure they have the skills and knowledge needed to provide excellent customer service.

**Requirements:**

  • 7 years of experience in end-user support, preferably in a leadership role.
  • Strong technical skills, including knowledge of desktop operating systems, Active Directory, and Microsoft Office applications.
  • Familiarity with Service Desk day-to-day operations and ITIL 4 Foundation certification is preferred.
  • Experience in situational management, gap analysis, productivity, call/incident trending, and managing complaints.

**Benefits:**

  • We offer a competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

**About Us:**

We are a leading technology services firm that operates across the Asia Pacific region. We believe in harnessing the power of technology to achieve extraordinary things and create lasting value and impact for our clients, partners, and people.

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives.

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