Help Desk Support Specialist

2 weeks ago

Singapore beBeeSupport Full time $4,500 - $7,500
Job Description:

We are seeking a highly skilled and motivated Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be the first point of contact for customers experiencing technical issues or requiring support with various IT systems.

Key Responsibilities:

  • Provide timely and effective technical support via phone, email, or in-person to customers experiencing technical difficulties.
  • Troubleshoot and resolve customer issues efficiently using technical knowledge and problem-solving skills.
  • Document all incidents and service requests in our call logging system, ensuring accurate and up-to-date records.
  • Collaborate with internal stakeholders to ensure seamless ticket handover, follow-ups, and service delivery.
Required Skills and Qualifications:

To succeed as a Help Desk Support Specialist, you will require:

  • 4–5 years of relevant IT experience, with at least 3 years in a first-line support role.
  • Practical knowledge of Windows 10, Microsoft Office, VPN, and Citrix remote access.
  • Familiarity with Service Desk tools, end-user IT services, Active Directory, and Remote Exchange Console.
  • Experience working in an ITIL-aligned environment.

In addition, you should possess excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

Benefits:

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A competitive salary and benefits package.
Others:

We offer a range of benefits that reflect our commitment to employee well-being and job satisfaction.

This is an exciting opportunity to join a talented team and contribute to delivering exceptional customer experiences.

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