Strategic IT Partnership Executive
7 hours ago
In this exciting role, you will serve as a key partner for our customer service projects, driving strategic initiatives and digital analytics. As a Strategic IT Partnership Executive, you will collaborate with business stakeholders to develop technology-driven strategies that enhance the digital customer experience.
About Our Company
We are RECRUIT EXPERT PTE. LTD., a leading multinational electronics company specializing in cutting-edge technology. With a strong focus on innovation and customer satisfaction, we strive to be at the forefront of industry trends.
Key Responsibilities
- Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
- Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
- Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
- Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
- Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.
Requirements and Qualifications
To succeed in this role, you should have:
- Bachelor's degree in technology with experience in IT Business Partnership and a focus on digitalization across various sectors.
- At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
- Excellent communication and presentation skills.
Salary Estimate
The estimated salary for this position is approximately $120,000 - $180,000 per annum, depending on location and experience.
Tell Employers What Skills You Have
This role requires a range of skills, including CRM, Talent Management, Talent Acquisition, Customer Experience, Business Analysis, Investments, Employee Engagement, MS Word, Presentation Skills, Business Analyst, Human Resources, Customer Service, Employee Relations, Performance Management, Electronics, and Business Requirements.
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