Senior Front Office Manager
7 days ago
We are seeking a skilled and experienced Front Office Manager to join our team at RK RECRUITMENT PTE. LTD. As a key member of our operations department, you will be responsible for overseeing the day-to-day activities of our front office team, ensuring seamless guest experiences, and driving revenue growth.
About the Role:
- Lead and manage a team of front office staff, providing guidance and support to ensure excellent service delivery.
- Supervise and monitor various sections within the front office, including reception, cashier, telephone, reservation, and baggage services.
- Directly supervise junior staff, monitoring their conduct and job performance to maintain a positive corporate image for guests.
- Maintain room inventory levels to optimize revenue generation and ensure maximum utilization of rooms.
- Ensure prompt, courteous, and efficient service to guests, handling complaints with tact and diplomacy.
- Authorize rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Requirements:
- Prior experience in front office management or supervision.
- Strong communication and leadership skills.
- Ability to work well under pressure and multitask.
- Knowledge of hotel operations and revenue management.
Salary: SGD 5,000 - SGD 7,000 per month, depending on experience. We offer a competitive benefits package, including medical insurance, annual leave, and opportunities for career growth.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A chance to work with a reputable company in the hospitality industry.
How to Apply: If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your resume and cover letter via our online application portal. We look forward to hearing from you
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