Senior Front Office Manager

2 days ago


Singapore SSG HOTELS PTE. LTD. Full time
About SSG HOTELS PTE. LTD.

SSG Hotels Pte. Ltd. is a luxury boutique hotel group with four hotels in Singapore, all franchised under Marriott International, the world's largest and most prestigious hotel company.

We operate Duxton Reserve Singapore, Maxwell Reserve Singapore, The Vagabond Club, and The Serangoon House. Our portfolio includes restaurants like Yellow Pot, Shikar, The Whiskey Library & Jazz Club, and GupShup.

About the Role

We are seeking a highly skilled Senior Front Office Manager to join our team. As a Senior Front Office Manager, you will be responsible for processing guest check-ins and room assignments, providing exceptional customer service, and ensuring seamless operations at our front desk.

  • Process guest check-ins and room assignments following hotel rate structures, discounts, and sell/upsell strategies.
  • Provide assistance with luggage, safety box, additional guest room keys, transportation, and other requests.
  • Collect payment in compliance with cash handling, credit card processing, and accounting policies.
  • Answer inquiries about hotel services, events, directions, attractions, and more.
  • Pre-register, block reservations, and manage room cancellations.
About You

To succeed in this role, you should have a Professional Certificate/NITEC in any field, at least 2 years of experience in a related field, and proficiency in Opera and Marriott systems. You should also possess excellent communication and interpersonal skills, as well as a positive attitude and strong work ethic.

We offer a competitive salary range of SGD 45,000 - SGD 60,000 per annum, depending on experience. This estimate is based on industry standards and location.

In addition to your salary, you can enjoy comprehensive health insurance, access to the Global Learning + Development tool, and exclusive benefits at our hotels and restaurants. You will also receive training and development opportunities to help you grow in your career.


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