Senior Front Office Operations Manager
18 hours ago
Overview
The CONCORDE HOTEL SINGAPORE is seeking a highly skilled and experienced Senior Front Office Operations Manager to join our team.
Salary
$85,000 - $115,000 per annum, depending on experience.
Job Description
Fundamental Responsibilities
- To oversee the daily maintenance of room inventory status and implement strategies to achieve optimal revenue levels while maintaining high guest satisfaction.
- To work in tandem with the Finance department to minimize account receivables and ensure timely payments.
- To provide regular reports to the FOM on the performance of the Front Office against operations and human resources metrics, analyzing variances and monitoring the impact of initiatives and corrective actions.
- To manage the training and development of the team, focusing on maximizing Host's satisfaction, productivity, and guest satisfaction.
- To anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with the team.
- To handle problems and complaints received from guests and act upon them immediately to ensure guest satisfaction.
- To coordinate the Front Office operations for sections under their supervision, including Reception, Concierge, Bellman, Doorman, and Operator, to ensure guest service excellence and adherence to standards and procedures.
- To contribute to and actively participate in activities to upgrade and improve service concepts and operations.
- To operate the Department in accordance with Hotel policies related to ethical codes, standards of good business practice, and local laws and regulations.
- To be well-versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity.
Required Skills and Qualifications
- Strong interpersonal skills
- Detail-focused and guest-oriented
- Excellent leadership and problem-solving skills
- Strong verbal and written command of English
Benefits
We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment.
Others
The ideal candidate will possess excellent communication and leadership skills, be detail-focused and guest-oriented, and have a strong command of English.
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