Senior Front Office Operations Manager

18 hours ago


Singapore CONCORDE HOTEL SINGAPORE Full time

Overview

The CONCORDE HOTEL SINGAPORE is seeking a highly skilled and experienced Senior Front Office Operations Manager to join our team.

Salary

$85,000 - $115,000 per annum, depending on experience.

Job Description

Fundamental Responsibilities

  • To oversee the daily maintenance of room inventory status and implement strategies to achieve optimal revenue levels while maintaining high guest satisfaction.
  • To work in tandem with the Finance department to minimize account receivables and ensure timely payments.
  • To provide regular reports to the FOM on the performance of the Front Office against operations and human resources metrics, analyzing variances and monitoring the impact of initiatives and corrective actions.
  • To manage the training and development of the team, focusing on maximizing Host's satisfaction, productivity, and guest satisfaction.
  • To anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with the team.
  • To handle problems and complaints received from guests and act upon them immediately to ensure guest satisfaction.
  • To coordinate the Front Office operations for sections under their supervision, including Reception, Concierge, Bellman, Doorman, and Operator, to ensure guest service excellence and adherence to standards and procedures.
  • To contribute to and actively participate in activities to upgrade and improve service concepts and operations.
  • To operate the Department in accordance with Hotel policies related to ethical codes, standards of good business practice, and local laws and regulations.
  • To be well-versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity.

Required Skills and Qualifications

  • Strong interpersonal skills
  • Detail-focused and guest-oriented
  • Excellent leadership and problem-solving skills
  • Strong verbal and written command of English

Benefits

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment.

Others

The ideal candidate will possess excellent communication and leadership skills, be detail-focused and guest-oriented, and have a strong command of English.



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