Front Office Operations Manager
2 days ago
Salary: £45,000 - £55,000 per annum
Job Description:This is an exciting opportunity to join Millennium & Cothorne International Limited as a Front Office Operations Manager. In this role, you will be responsible for ensuring smooth operations and exceptional guest service.
Key Responsibilities:- Operations: Monitor and ensure the facility's cleanliness, safety, and overall condition.
- Ensure compliance: Ensure compliance with all operational policies and procedures.
- Coordination: Coordinate with various departments to ensure smooth operations.
- Process Review: Review work processes for possible improvements and efficiency.
- Staff Oversight: Oversee daily operations and staff during assigned shifts.
- Team Leadership: Provide leadership and guidance to team members.
- Communication: Conduct shift briefings to ensure all employees are informed of important information and updates.
- Revenue Protection: Ensure no leakage of revenue information.
- Rate Strategies: Plan and execute day rate strategies to maximize total revenue for the day.
- Record Keeping: Maintain accurate records of incidents, customer feedback, and daily operations.
- Reporting: Prepare shift reports and communicate any important information to incoming Duty Managers or senior management.
- Regulatory Compliance: Ensure compliance with health and safety regulations and policies.
- Incident Handling: Act as the primary point of contact during emergencies and ensure appropriate actions are taken.
- Emergency Protocols: Handle incidents such as medical emergencies, evacuations, or any other urgent situations.
- Documentation: Ensure proper documentation and reporting of incidents.
- Customer Satisfaction: Address and resolve customer complaints and issues promptly and efficiently.
- Service Quality: Ensure a high level of customer satisfaction by monitoring service quality and customer interactions.
- Special Requests: Handle special requests and accommodations for customers.
- Experience: Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
- Leadership Skills: Strong leadership skills with the ability to motivate and delegate tasks effectively.
- Problem-Solving: Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
- Communication Skills: Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
- Technical Skills: Proficiency in hospitality management software (Opera Cloud) is a plus.
- Attitude: A flexible and positive attitude, with the ability to thrive in a fast-paced environment.
Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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