Front Office Operations Manager

2 days ago


Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Job Title: Front Office Operations Manager

Salary: £45,000 - £55,000 per annum

Job Description:

This is an exciting opportunity to join Millennium & Cothorne International Limited as a Front Office Operations Manager. In this role, you will be responsible for ensuring smooth operations and exceptional guest service.

Key Responsibilities:
  • Operations: Monitor and ensure the facility's cleanliness, safety, and overall condition.
  • Ensure compliance: Ensure compliance with all operational policies and procedures.
  • Coordination: Coordinate with various departments to ensure smooth operations.
Leadership Skills:
  • Process Review: Review work processes for possible improvements and efficiency.
  • Staff Oversight: Oversee daily operations and staff during assigned shifts.
  • Team Leadership: Provide leadership and guidance to team members.
  • Communication: Conduct shift briefings to ensure all employees are informed of important information and updates.
Financial Management:
  • Revenue Protection: Ensure no leakage of revenue information.
  • Rate Strategies: Plan and execute day rate strategies to maximize total revenue for the day.
Administration and Compliance:
  • Record Keeping: Maintain accurate records of incidents, customer feedback, and daily operations.
  • Reporting: Prepare shift reports and communicate any important information to incoming Duty Managers or senior management.
  • Regulatory Compliance: Ensure compliance with health and safety regulations and policies.
Emergency Response:
  • Incident Handling: Act as the primary point of contact during emergencies and ensure appropriate actions are taken.
  • Emergency Protocols: Handle incidents such as medical emergencies, evacuations, or any other urgent situations.
  • Documentation: Ensure proper documentation and reporting of incidents.
Guest Services:
  • Customer Satisfaction: Address and resolve customer complaints and issues promptly and efficiently.
  • Service Quality: Ensure a high level of customer satisfaction by monitoring service quality and customer interactions.
  • Special Requests: Handle special requests and accommodations for customers.
Qualifications:
  • Experience: Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
  • Leadership Skills: Strong leadership skills with the ability to motivate and delegate tasks effectively.
  • Problem-Solving: Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
  • Communication Skills: Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
  • Technical Skills: Proficiency in hospitality management software (Opera Cloud) is a plus.
  • Attitude: A flexible and positive attitude, with the ability to thrive in a fast-paced environment.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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