Senior Front Office Professional

3 days ago


Singapore DHI DOWNTOWN PTE. LTD. Full time
Job Description:
At DHI DOWNTOWN PTE. LTD., we are seeking a highly skilled and experienced Senior Front Office Professional to join our team. This is an exciting opportunity for a candidate who is passionate about delivering exceptional customer service and has a strong background in hospitality operations.

In this role, you will be responsible for handling all reservations, ensuring that they are accurate and up-to-date, and providing prompt and efficient service to our guests. You will also be required to process incoming reservation requests, confirm or regret bookings, and maintain an accurate and updated filing system of all correspondence.

The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to work autonomously and as part of a team. They will also have a high level of proficiency in operating reservation systems and equipment, as well as experience in billing and credit policies.

Key Responsibilities:
  • Handle all reservations, ensuring accuracy and timeliness.
  • Provide exceptional customer service to guests.
  • Process incoming reservation requests and confirm or regret bookings.
  • Maintain accurate and updated records of all correspondence.

Requirements:
Affinity with front office operations, Reservations management, Customer Service, Analytical capabilities, Autonomy, Teamwork, Billing and Credit policies, Opera, Pressure handling

We offer a competitive salary of SGD $4,500 - $6,000 per month, depending on experience. If you are a motivated and experienced professional looking for a new challenge, please apply today

Benefits:
- Competitive salary range: SGD $4,500 - $6,000 per month
- Opportunity to work in a dynamic and fast-paced environment
- Collaborative and supportive team environment
- Comprehensive training and development programs
- Ongoing support and mentorship from senior colleagues

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