Senior Front Office Operations Manager

18 hours ago


Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full time
About the Role

We are seeking an experienced and skilled Senior Front Office Operations Manager to join our team at H WORLD HOLDINGS SINGAPORE PTE. LTD.

Job Summary

The successful candidate will be responsible for managing the day-to-day operations of the Front Desk, ensuring exceptional customer service, and maintaining a high level of guest satisfaction.

Key Responsibilities
  • Front Desk Management: Assist the Hotel Manager in overseeing the front desk operations, including guest check-in/check-out, room assignments, and resolving any issues that may arise.
  • Guest Service: Provide prompt, courteous, and efficient service to guests, ensuring their needs are met and exceeded whenever possible.
  • Rate Management: Familiarize yourself with hotel rates and availability, up-selling opportunities to maximize revenue.
  • Staff Supervision: Ensure that all front office staff are well-mannered, groomed, and adhere to company standards at all times.
  • Issue Resolution: Resolve guest complaints effectively, communicating with management as necessary to ensure maximum guest satisfaction.
  • Security and Emergency Procedures: Ensure guest room security, emergency, and fire procedures are followed, promoting the use of safe deposit boxes (El-Safe) and adhering to policies and procedures.
Requirements
  • Qualifications: Minimum GCE 'O' Level; Certification in Hospitality or Tourism management is an advantage.
  • Experience: Minimum 2 years of experience as an Assistant Manager or Team Leader - Front Office/Guest Relations in a hotel.
  • Skills: Well-developed communication and customer relations skills, exceptional customer service skills, and proven problem-solving skills.
  • Leadership: Strong leadership qualities, professionalism, and excellent presentation.
  • Planning and Execution: Good planning and execution skills, ability to be persistent while focusing on detail elements of tasks.
  • Independence: Mature, meticulous, resourceful, organized, and able to work independently.
  • Flexibility: Able to work on rotating shifts and weekends/public holidays.
What We Offer
  • Competitive Salary: SGD $5,000 - $6,000 per month, depending on experience.
  • Benefits: Comprehensive benefits package, including medical insurance, paid annual leave, and professional development opportunities.
  • Career Growth: Opportunities for career advancement and professional growth within the company.


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