Customer Success Advocate

20 hours ago


Singapore DCI CONSULTANTS PRIVATE LIMITED Full time
Job Overview

We are seeking a highly skilled Customer Care Officer/ Executive to join our team at DCI Consultants Private Limited. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and growing our Residential and Small Commercial segments.

About the Role
This is a full-time position based in Central, Singapore. The ideal candidate will have excellent communication skills, be able to work effectively with various stakeholders, and possess strong interpersonal skills.

Key Responsibilities
- Grow our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers
- Sell our Residential and Small Commercial solutions over various channels, including hotline, online, or in-person
- Support the team for account servicing matters during peak periods
- Contribute to the ongoing development of new/digital initiatives as we embrace new technologies to stay ahead in the market

Requirements
- Strong interpersonal skills to collaborate with various stakeholders within and outside the company
- Excellent communication skills, including writing, presenting, and corresponding with stakeholders as needed
- Prior experience or knowledge in relevant industries is an advantage
- Proficiency in MS Office and experience with CRM, ERP, or other relevant enterprise software/solutions are pluses
- Diploma/Degree in related fields is an advantage

Benefits
- Competitive salary: SGD $50,000 - $70,000 per annum (dependent on experience)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

What We Offer
- A chance to work with a leading electricity retailer in Singapore
- A supportive team that values innovation and collaboration
- Ongoing training and development opportunities to enhance your skills and knowledge

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