Client Success Advocate
15 hours ago
At BeFound Studio PTE. LTD., we are seeking a highly skilled Client Success Advocate to join our team.
About the RoleWe offer an attractive estimated salary of SGD 50,000 per annum for this role, commensurate with experience.
This is a full-time position that requires you to work in our office, Monday to Saturday (rotating weeks), where you will be part of a dynamic and collaborative environment.
Key Responsibilities:- You will provide exceptional customer service through various channels, ensuring that every interaction embodies the values of BeFound.
- Support clients' skincare journey by understanding their needs and responding promptly to their enquiries.
- Resolving client issues and concerns with empathy and professionalism, going above and beyond to exceed expectations and build brand satisfaction and loyalty.
- Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
- Proactively seek feedback from customers to identify areas for improvement and contribute to initiatives aimed at enhancing the overall client experience.
- Previous experience in a customer-facing role or similar industry is preferred.
- A passion for skincare, makeup, and beauty education can be beneficial.
- You should have a heart for people, taking the initiative to delight our clients.
- Strong communication skills, both verbal and written, are essential.
- Strong interpersonal skills to build rapport and establish trust with clients.
- An empathetic and patient demeanor, actively listening to customer needs and concerns.
- Creative problem-solving skills to find solutions independently that delight clients.
- Able to thrive in a fast-paced, dynamic environment, adapting to change and taking on new challenges.
- A work-from-office environment in a pioneering start-up.
- Opportunities for career growth as a Skincare Analyst.
- A supportive and collaborative team culture that celebrates each other's success.
- Enjoy BeFound Skincare Program as an employee benefit upon completion of probation.
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