Customer Success Advocate

7 days ago


Singapore INFOHOST PTE LTD Full time
Job Overview

We are seeking a highly skilled Customer Success Specialist to join our team at INFOHOST PTE LTD. The ideal candidate will be responsible for delivering exceptional customer experiences, driving account growth, and ensuring long-term customer satisfaction.

Responsibilities

The successful candidate will perform the following duties:
  • Deliver product training sessions to customers, either virtually or on-site.
  • Consult with customers to provide best practices for using our product effectively.
  • Conduct customer needs analysis and solution-finding sessions to identify areas for improvement.
  • Identify opportunities for expansion of account usage by collaborating with power users within the organization.
  • Provide regular feedback and requirements to the Sales team to enhance product development.
  • Maintain up-to-date knowledge of new product features and releases.
  • Participate in training and mentoring new team members to ensure seamless knowledge transfer.

Requirements

To succeed in this role, you must possess the following qualifications:
  • Diploma holder with a minimum 4 years of experience in a Customer Support role.
  • Strong analytical and problem-solving skills, with excellent interpersonal and communication skills.
  • Familiarity with SaaS products and ability to work effectively in online environments.
  • Proficiency in English language, both written and spoken. Fluency in Mandarin is an added advantage.

What We Offer

In return for your expertise, we offer a competitive salary package, including:
  • $5,000 - $7,000 per month, depending on experience.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment that fosters collaboration and innovation.


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