Customer Success Strategist

4 days ago


Singapore WPH DIGITAL PTE. LTD. Full time

At WPH DIGITAL PTE. LTD., we are seeking an experienced Customer Success Consultant to join our team. This is a pivotal role in ensuring our clients achieve maximum value from our services.

Job Description

The primary responsibility of this role is to act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them.

  • Serve as the primary point of contact for assigned clients, ensuring high-quality services and deliverables from the delivery team.
  • Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly.
  • Responsible for onboarding new clients, ensuring a smooth transition and successful implementation.
Key Responsibilities:
  1. To ensure business objectives, project milestones, and quality standards are met.
  2. To act as an advocate for clients, ensuring their feedback is heard and acted upon.
  3. To provide expert advice and guidance to clients on maximizing the value of products/services to meet their business needs.
Requirements:
  • Minimum Degree in Information Technology, Computer Science, Social Science, or equivalent.
  • At least 3 years of working experience in Project Managing web-related projects will be advantageous.
  • Proven experience in customer-facing roles within the fast-paced IT industry.
Salary Range:

We offer a competitive salary range of SGD $60,000 - SGD $80,000 per annum, depending on experience.



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