Customer Success Advocate

9 hours ago


Singapore JOBTECH PTE. LTD. Full time

We are seeking a highly motivated Customer Success Consultant to join our team at JobTech PTE. LTD.

About the Role

This is a unique opportunity to work in an AI start-up and develop your skills in the HRTech space. As a Customer Success Consultant, you will be responsible for managing customer relationships, understanding their goals, aligning them with necessary resources, and guiding their adoption and success within our software.

You will have the chance to get to know our software incredibly well and help customers fully adopt the platform. If you're stimulated by helping others, building relationships, and problem-solving - whether it's a business or technical challenge – this is the role for you.

Key Responsibilities
  • Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
  • Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
  • Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
  • Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
  • Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
  • Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
  • Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
  • Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.


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