Customer Success Advocate for Crypto Industry
4 days ago
We are seeking a highly motivated and experienced Customer Success Advocate to join our team at Coinbase Singapore Pte. Ltd.
As a Customer Success Advocate, you will play a critical role in ensuring that our high-value customers receive exceptional support and service, driving customer satisfaction and loyalty.
About Coinbase Singapore Pte. Ltd.
- We are the world's most trusted way to join the crypto revolution, serving more than 73 million accounts in over 100 countries.
- Our mission is to increase economic freedom around the world, and we couldn't do this without hiring the best people.
Your Role and Responsibilities:
- You will serve as the primary point of contact for selected high-value consumers, providing world-class support and guidance to help them achieve their goals.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
- Collaborate with internal stakeholders to resolve complex customer issues and drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Proactively monitor customer accounts for potential issues and take proactive steps to prevent problems.
- Educate customers about benefits they may not be taking advantage of, such as staking or Coinbase One.
What We're Looking For:
- Motivated by Coinbase's mission and passionate about delivering exceptional customer experiences.
- A minimum of 2 years of relevant experience in an enterprise customer/account management/advisory role in a fast-paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Fantastic communication skills to operate across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-growth organization.
- Fluency in Cantonese is essential.
Estimated Salary Range: $80,000 - $120,000 per annum, depending on experience and qualifications.
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