VIP Reservation Specialist

4 days ago


Singapore beBeeService Full time $3,000 - $4,500

Job Title: Executive, VIP Reservations

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This role focuses on delivering exceptional service and ensuring that guests' expectations are met.

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As an Executive, VIP Reservations, you will be responsible for handling and processing calls and emails from guests, ensuring bookings and requests are processed accurately, timely, and efficiently to exceed service standards.

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Key responsibilities include:

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  • Handle and process calls and emails from guests
  • Coordinate with internal departments to satisfy guests' enquiries and requests
  • Resolve guests' feedback professionally
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Requirements:

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  • Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
  • Diploma with proficiency in Microsoft Office applications
  • Relevant customer service experience in call centre or hotel environment
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Seniority level: Executive

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Employment type: Full-time

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Job function: Customer Service

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Industry: Hospitality



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