
VIP Reservation Specialist
4 days ago
Job Title: Executive, VIP Reservations
">This role focuses on delivering exceptional service and ensuring that guests' expectations are met.
">As an Executive, VIP Reservations, you will be responsible for handling and processing calls and emails from guests, ensuring bookings and requests are processed accurately, timely, and efficiently to exceed service standards.
">Key responsibilities include:
">- Handle and process calls and emails from guests
- Coordinate with internal departments to satisfy guests' enquiries and requests
- Resolve guests' feedback professionally
Requirements:
">- Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
- Diploma with proficiency in Microsoft Office applications
- Relevant customer service experience in call centre or hotel environment
Seniority level: Executive
">Employment type: Full-time
">Job function: Customer Service
">Industry: Hospitality
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