Executive, VIP Reservations

2 days ago


Singapore Resorts World Sentosa Full time

Executive, VIP Reservations (Call Centre)
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Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations.
Handle and process calls and emails from guests, ensuring bookings and requests are processed accurately, timely, and efficiently to exceed service standards.
Coordinate with internal departments to satisfy guests’ enquiries and requests regarding products and services for RWS members and guests.
Handle and resolve guests' feedback professionally.
Requirements
Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
Diploma with proficiency in Microsoft Office applications.
Relevant customer service experience in call centre or hotel environment; prior experience in Opera system is an advantage.
Must be able to work rotating shifts, including weekends and public holidays.
Seniority level
Executive
Employment type
Full-time
Job function
Customer Service
Industry
Hospitality
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