Vip Relations Director

2 weeks ago

Singapore KOTR PTE. LTD. Full time

The **VIP Relations Manager**is responsible for cultivating and maintaining strong relationships with **high-profile guests, celebrities, and loyal patrons**to enhance their overall experience. This role involves **personalized guest services, event coordination, and strategic relationship management**to drive loyalty, brand reputation, and revenue growth.

**Key Responsibilities**:
**1. VIP Guest Experience & Hospitality**:

- Provide **exceptional service and personalized attention**to VIP guests.
- Anticipate guest preferences and ensure **customized experiences**tailored to their needs.
- Serve as the **main point of contact**for VIPs before, during, and after their visit.
- Arrange **special accommodations, reservations, and exclusive privileges**.

**2. Relationship Management & Engagement**:

- Build and maintain long-term relationships with **high-net-worth individuals, celebrities, and influencers**.
- Develop **VIP loyalty programs**to encourage repeat visits.
- Regularly **follow up with VIP guests**to ensure satisfaction and retain engagement.
- Act as a **brand ambassador**, representing the venue at networking events and industry gatherings.

**3. Event Coordination & Exclusive Experiences**:

- Organize **private events, VIP parties, and high-end experiences**for special guests.
- Coordinate with **marketing, F&B, and entertainment teams**to curate unforgettable moments.
- Ensure VIP guests receive **priority access and premium service**at all times.

**4. Sales & Revenue Growth**:

- Identify opportunities to **upsell premium services, memberships, or bottle packages**.
- Work closely with **marketing and reservations teams**to attract new VIP clients.
- Track VIP spending habits and recommend **strategies to increase guest retention and sales**.

**5. Operations & Team Collaboration**:

- Train staff on **VIP service protocols and guest handling etiquette**.
- Ensure seamless coordination between **front-of-house, security, and service teams**for VIP arrivals.
- Manage **guest lists, special requests, and last-minute accommodations**.

**6. Compliance & Confidentiality**:

- Maintain **strict confidentiality**regarding VIP guests' information and preferences.
- Ensure that VIP experiences comply with **company policies, service standards, and local regulations**.

**Requirements**:

- Proven experience in **VIP guest relations, hospitality, luxury lifestyle management, or high-end F&B**.
- Strong network and ability to build relationships with **influential clientele**.
- Excellent **communication, discretion, and interpersonal skills**.
- Ability to work in a **fast-paced, high-pressure environment**while maintaining a professional demeanor.
- Availability to work **nights, weekends, and special events**as required.

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