Reservations Team Support Specialist

7 days ago

Singapore beBeeCoordinator Full time $60,000 - $78,000
Job Summary:

The Reservation Coordinator plays a vital role in supporting the sales and operations teams to ensure key performance indicators are met.

This includes managing conversions, abandoned call rates, and quality assurance. The successful candidate will maintain accuracy of arrivals, including billing, VIP status, and guest preferences.

  • Support the reservations sales team and operations teams
  • Maintain accurate records of arrivals
  • Ensure high levels of performance within the reservations guest experience
Responsibilities:Key Performance Indicators:

Conversion rates, abandoned call rates, and quality assurance are critical to success in this role.

  • Manage conversion rates
  • Monitor and improve abandoned call rates
  • Maintain high-quality standards
Arrival Management:

Accurate management of arrivals is essential for this role.

  • Maintain accurate records of arrivals
  • Ensure billing, VIP status, and guest preferences are correctly recorded
Guest Experience:

Providing an exceptional guest experience is crucial for success in this role.

  • Ensure high levels of performance within the reservations guest experience
  • Provide excellent customer service
Requirements:Experience:

A minimum of 1 year of relevant experience in the reservations sales field is required.

  • Minimum 1 year of experience in reservations sales
Skills and Qualifications:

Strong working knowledge of CRS, PMS, RESAWeb or distribution systems is necessary.

  • Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
  • Details Orientated
  • External and internal environment understanding
  • Ability to work effectively and contribute in a team
  • Great communication, presentation and influencing skills
  • Customer/Commercial focus
  • Multicultural awareness and able to work with people from diverse cultures
  • Flexible and able to embrace and respond to change effectively
  • Self-motivated and energetic
Work Environment:

We offer a dynamic work environment and opportunities for growth and development.

As an inclusive company, we welcome candidates from diverse backgrounds.

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