High-Performance Desktop Support Specialist

2 days ago


Singapore beBeeDesktop Support Specialist Full time

Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team

Job Description:

We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver exceptional customer service while ensuring that software, licenses, and operations comply with established standards.

  • Provide desktop support services to users
  • Receive, prioritize, document, and actively resolve end-user help requests and escalate incidents when necessary to maintain customer satisfaction and SLA expectations
  • Perform imaging/re-imaging
  • Conduct asset inventories
  • Escalate technical issues to 3rd party vendors or resolver groups where appropriate
  • Update incident records
  • Develop and update work instructions where necessary
  • Document standards and procedures where necessary


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