Desktop Support Specialist

1 week ago

Singapore beBeeSupport Full time $4,000 - $8,000
Desktop Support Specialist Job Description

We are seeking an experienced Desktop Support Specialist to join our team. In this role, you will be responsible for providing first- and second-level support to end-users for desktop and laptop issues (hardware, software, networking). Your primary goal will be to minimize downtime by quickly diagnosing and resolving technical issues.

  • Provide expert support for Windows (7, 10), macOS, and Linux desktop environments, including hardware, software, and networking troubleshooting and repair.
  • Install, configure, and upgrade desktop hardware, operating systems, and software applications as needed.
  • Work with other IT staff to assist in projects related to desktop deployment, migrations, and upgrades.
  • Assist and train users on desktop software, best practices, and troubleshooting procedures.
Required Skills & Qualifications:
  • 2+ years of experience in desktop support, IT helpdesk, or similar technical roles.
  • Strong knowledge of Windows (7, 10), macOS, and Linux desktop environments.
  • Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
  • Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
  • Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
  • Experience using remote desktop tools and software deployment technologies.
  • Experience with Active Directory for user management, group policies, and permissions.
Additional Responsibilities:

Perform routine checks, preventive maintenance, and repair of desktop equipment. Document all support tickets, technical procedures, and configurations for future reference and knowledge sharing. Develop and maintain expertise in multiple areas of desktop support, staying up-to-date with the latest technologies and trends.

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