Desktop Support Specialist

21 hours ago

Singapore ONE PLUS ONE HUMAN RESOURCES PTE. LTD. Full time

That’s Infotech are looking for a solution-focused desktop support specialist to provide our employees with hands-on, systematic support. The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our customers’ IT infrastructure.

To be successful as a desktop support specialist, you should be skilled in the fitting and upkeep of computers and their networks.

**Responsibilities**:

- Advising customers on appropriate procedures for directing their IT-related queries and recommendations
- Receiving and documenting requests for support
- Deciding on the most suitable ways of resolving issues
- Delivering IT and related assistance upon request
- Configuring new desktops, routers, modems, and similar devices
- Performing routine inspections and upkeep of existing installations
- Updating computer operating systems and other important software, as needed
- Substantiating requests for hardware and software purchases and upgrades, if appropriate
- Any other ad-hoc duties as required

**Job Requirements**:

- Higher NITEC/Diploma in computer science/information technology or related field of study
- 1-2 years of experience is preferred; fresh graduates are welcome to apply
- Passion for new technology and commitment to learning new skills
- Good time management skills
- Good written and verbal communication
- Good analytical skills
- Certifications like ITILv4 and/or CCNA will be an advantage
- Proficient in Microsoft 365

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