
Hotel Reservation Manager
2 weeks ago
The role of the Reservation Coordinator is pivotal in ensuring seamless operations within the hotel's reservations team. Essential duties include:
- Supporting the Reservations Sales Team and Operations Teams to achieve key performance indicators, such as conversion rates, abandoned call ratios, and quality assurance standards.
- Ensuring accuracy in travel agency commissions, reservations sales conditions, profile tracking, and guest recognition are properly checked, completed, and updated accordingly.
- Maintaining precise records of arrivals, including billing details, VIP status, and other guest preferences.
- Ensuring exceptional service delivery within the reservations department, providing support to both the Reservations and Operations teams.
- Fostering a strong company culture through regular liaison with operational and call centre teams.
- Managing rooming lists, corporate bookings, and crew blocks as required.
Key qualifications for this position include:
- A minimum of 1 year of relevant experience in reservations sales or a related field.
- Strong working knowledge of CRS, PMS, RESAWeb, or distribution systems.
- Detailed-oriented and able to work effectively in a collaborative team environment.
- Excellent communication, presentation, and influencing skills.
- Customer-focused with the ability to interact with people from diverse cultures.
- Flexible and adaptable to changing circumstances.
- Self-motivated and energetic with a proactive approach to challenges.
We are committed to fostering an inclusive workplace and offering opportunities for growth and development.
This role is ideal for individuals passionate about delivering exceptional customer experiences and eager to contribute to a dynamic team environment.
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