Reservations Executive

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Reservation Executive / Agent in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
Financial returns:

- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and IHG generally) products and services
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions

People:

- Work along with direct manager to participate in periodic trainings and keep up to date with the latest developments
- Ensure that IHG Code of Conduct is followed at all times

Guest experience:

- Maintain a high level of product and service knowledge about all IHG Hotels in your regionD
- Develop and maintain a regular pattern of calls
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc.
- Maintain knowledge of special rates/ offers/ promotions

Responsible business:

- Manage “no show” reservations by investigation and recording of same
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested
- Demonstrate Awareness of H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- Performs all other duties as assigned

Accountability:
You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

Qualifications and requirements
- Diploma or equivalent in Business Administration, Hotel Management or related field
- At least 1 year of experience in sales and/or reservations
- Proficient in Microsoft Office
- Team player and excellent communication skills - written and spoken
- Positive attitude
- Ability to thrive in a dynamic environment
- Flexible to respond to a range of different work situations
- Knowledge of OPERA system will be an advantage

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meal
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coveraege
- 25-50% F&B Discount at restaurants within IHG Hotels
- Special Employee Rate at all IHG Hotels Worldwide
- Room to Grow Opportunities