Technical Support Specialist

2 days ago


Singapur, Singapore Genetec Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Genetec. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our customers via various channels, including email, phone, and on-site support.

Key Responsibilities
  • Diagnose and resolve complex technical issues with Genetec systems
  • Collaborate with cross-functional teams to ensure timely resolution of customer issues
  • Develop and maintain a strong relationship with customers to ensure their satisfaction
  • Stay up-to-date with the latest Genetec solutions and technologies
  • Contribute to the evolution of our software and support processes
Requirements
  • Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics, or equivalent
  • 3-5 years of experience in a related role
  • Strong analytical and troubleshooting skills in hardware and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • CCNA qualification
  • Experience with networking equipment configuration and troubleshooting
  • Knowledge of SQL databases and TCP/IP protocols
  • Programming experience with C#, Visual Basic, or similar technologies
What We Offer
  • Attractive compensation package
  • Work-life balance with a flexible working schedule
About Genetec

Genetec is a leading provider of IP-based security solutions. We are committed to delivering innovative and reliable solutions to our customers.



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