Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at Genetec. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our customers via various channels, including email, phone, and on-site support.
Key Responsibilities- Diagnose and resolve complex technical issues with Genetec systems
- Collaborate with cross-functional teams to ensure timely resolution of customer issues
- Develop and maintain a strong relationship with customers to ensure their satisfaction
- Stay up-to-date with the latest Genetec solutions and technologies
- Contribute to the evolution of our software and support processes
- Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics, or equivalent
- 3-5 years of experience in a related role
- Strong analytical and troubleshooting skills in hardware and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- CCNA qualification
- Experience with networking equipment configuration and troubleshooting
- Knowledge of SQL databases and TCP/IP protocols
- Programming experience with C#, Visual Basic, or similar technologies
- Attractive compensation package
- Work-life balance with a flexible working schedule
Genetec is a leading provider of IP-based security solutions. We are committed to delivering innovative and reliable solutions to our customers.
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Senior Technical Support Specialist
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