Technical Support Specialist
1 week ago
Job Summary
We are seeking a skilled Technical Support Engineer to join our team at 3160 KLA-Tencor (Singapore). As a Technical Support Engineer, you will be responsible for resolving complex technical issues with our equipment, collaborating with specialists and other teams to craft optimized plans of action, and documenting solving processes and technical findings.
Key Responsibilities
- Exercise judgment within broadly defined practices and policies to select methods and techniques for achieving results.
- Collaborate with specialists and other teams to resolve technical issues and recover equipment functionality.
- Document solving processes and technical findings to generate service reports and presentations.
- Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, and software solutions.
- Travel internationally up to 30% of the time to support equipment installation, relocation, and upgrade.
- Provide technical training support to colleagues.
Requirements
- Bachelor or Master's degree in Engineering or Science discipline.
- Hands-on experience in hardware and software integration, testing, and troubleshooting in semiconductor wafer inspection systems is an advantage.
- Excellent data analytical and diagnostic skills.
- Good presentation and communication skills.
- Proficient with all Windows Office suite applications, including Excel and PowerPoint.
- Knowledge of Power BI is an advantage.
- Strong project management skills are a plus.
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