Technical Support Specialist
2 months ago
Job Summary
At 3160 KLA-Tencor (Singapore), we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving complex technical issues related to our equipment, collaborating with cross-functional teams, and providing exceptional customer support.
Key Responsibilities
- Exercise technical expertise to diagnose and resolve complex technical issues related to our equipment.
- Collaborate with specialists and other teams to develop optimized plans of action to resolve technical issues and recover equipment functionality.
- Document solving processes and technical findings to generate service reports and presentations.
- Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, and software solutions.
- Travel internationally up to 30% of the time to support customer sites and collaborate with global teams.
- May be involved in tool installation, relocation, and upgrade of equipment.
- Provide technical training support to internal stakeholders.
Requirements
- Bachelor's or Master's degree in Engineering or Science discipline.
- Hands-on experience in hardware and software integration, testing, and troubleshooting in semiconductor wafer inspection systems is an advantage.
- Excellent data analytical and diagnostic skills.
- Good presentation and communication skills.
- Proficient with all Windows Office suite applications, including Excel and PowerPoint.
- Knowledge of Power BI is an advantage.
- Strong project management skills are a plus.
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