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Technical Support Specialist

2 months ago

Singapur, Singapore Datadog Full time

Technical Support Specialist

At Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they have a seamless experience with our platform.

Key Responsibilities:

  • Engage with customers via multiple channels to identify and resolve technical support requests
  • Reproduce technical issues and dive into Datadog's 600+ integrations
  • Handle urgent escalation cases that may result in customer-facing troubleshooting calls
  • Autonomously troubleshoot complex and/or high-priority customer issues
  • Drive product conversations based on needs and problems learned during client interactions

Requirements:

  • Experience with APIs, REST calls, and an understanding of Network terminologies
  • Experience using Zendesk, Jira, Confluence, or similar software
  • Familiar with one or more Cloud technologies
  • Exceptional written and verbal communication skills
  • A strong mentor to your technical peers

What We Offer:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing

About Datadog:

We value people from all walks of life and understand that not everyone will meet all the qualifications on day one. If you're passionate about technology and want to grow your skills, we encourage you to apply.