Senior Technical Support Specialist

2 weeks ago


Singapur, Singapore Safran Helicopter Engines Full time

Job Summary

As a Senior Technical Support Specialist at Safran Helicopter Engines, you will provide expert technical support to our Front Offices, ensuring the safe and reliable operation of our engines. Your technical expertise and excellent communication skills will enable you to provide solutions to complex technical issues, analyze data, and present our products and services to customers.

Key Responsibilities

  • Provide technical support to Front Offices, including troubleshooting, analysis, and resolution of technical issues
  • Analyze and issue Technical Agreements to keep engines in service
  • Present SAFRAN Helicopter Engines products and services during Symposiums and Customer Councils
  • Lead investigations for in-service events and gather return of experience from the field
  • Support the SAFRAN HE business requirements, including cost optimization and digitalization projects

Requirements

  • Degree in Aerospace/Mechanical Engineering or equivalent
  • More than 5 years' experience in technical support, customer-facing, or MRO roles
  • Good working knowledge in Gas Turbine Engines and/or Helicopter Systems
  • Excellent interpersonal and communication skills
  • Ability to work in a multi-project and cultural environment

Travel Requirements

Travel between 4 to 10 times annually



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